512-266-1111 | After Hours Emergency Phone #: 512-537-8302 | Login
Monday, December 9, 2019

Billing Information

Meter Reading Schedule

Meters are read at mid month during a 3-day period scheduled around the 9th to the 15th.

Customers are billed monthly. Bills are mailed by the 25th of each month, and due at the District office by 5:00 p.m. on the scheduled due date of the following month. The due date reflects 16 calendar days after the bill’s postmarked date. A 10% penalty is assessed after 5:00 p.m. on the due date. Failure to pay two consecutive bills will result in termination of service.

Payments may be mailed, paid by automatic bank draft, paid in person with cash or check, or deposited in the mail slot located at the front entrance to the District office at 3812 Eck Lane and will not be assessed a convenience fee.  Payments made in person by credit/debit card or paid over the phone by credit/debit card with a representative will be assessed a $2.00 credit card convenience fee.  Click here to use the online payment portal.

Acceptable forms of payment include cash, check, money order, MasterCard or Visa. The District also offers automatic credit card and bank drafting, for convenient payments without any fee assessment.  Please use the log me in feature on the home page to set up automatic drafting.

A customer’s obligation to make timely payments for service is not released or diminished because a bill was not received. Returned checks will not be redeposited, a $25.00 charge will be added to the account, and the service is subject to termination.

For questions reqarding billing or account service please contact either Lisa at (512) 266-1111, ext. 122, lvickery@wcid17.org, or Mary at (512) 266-1111 ext. 118, mestrada@wcid17.org.

Dues Dates and Meter Reading Dates for 2019

Meter Reading Dates: Due Dates:
December 11 – 13 January 9
January 8 – 10 February 8
February 11 – 13 March 11
March 11 – 13 April 11
April 9 – 11 May 10
May 7 – 9 June 10
June 10 – 12 July 11
July 9 – 11 August 9
August 6 – 8 September 9
September 10 – 12 October 10
October 8 – 10 November 8
November 11 – 13 December 9
December 10 – 12 January 8