Customer Information - WCID No. 17

For Existing Home or Business Service

If your home has an existing water meter, a service transfer fee and security deposit are required. The security deposit will be refunded after one year if there are no delinquent payments in that year. To establish service in your name, the District will require the following:

a signed Service Agreement
a refundable meter deposit
a non-refundable administrative fee

Please fill out the Service Agreement form to begin the process. The completed and signed Service Agreement is acceptable by fax: 512-266-2790; email to customerservice@wcid17.org; mail or delivery in-person to 3812 Eck Lane, Austin, TX 78734. Office hours are Monday through Friday, 8:00 a.m. to 5:00 p.m.

If you have additional questions on establishing service please contact the WCID No. 17 office.

New Home or Business

Planning to build a new home or business in the District? You’ll need to submit a refundable meter deposit. Please anticipate a 3-4 week timeline for the installation of your water tap and meter setup.

For any inquiries, please reach out to the District office at 512-266-1111 or visit our Planning and Development page for more details.

HOW TO REQUEST MOVE-OUT/SERVICE DISCONNECTION

Per District policy, customers must submit a Move-Out/Service Disconnection form to the District.

To request a move-out or service disconnection:

Complete and submit the online Move-Out/Service Disconnection Form via the our Forms page. This form is also available en Español

Disconnection Schedule:

Service can be disconnected Monday through Friday.
Please allow one business day for processing.

Final Reading:

The District will take a final meter reading on the disconnection day and turn off the service. For our meter reading schedule and due dates, please view the details here.

Refund Policy:

Refunds under $1.00 will not be processed.

Customer Responsibility:

Customers are responsible for water and wastewater service charges until the District receives notice of service termination.

IMPORTANT INFORMATION FOR BUILDERS AND CONTRACTORS

All builders and contractors must ensure that:

All required inspections are completed.
All permits are properly closed out.

If a builder or contractor does not notify the District to terminate service — and the homeowner has not submitted a service application — the builder or contractor remains responsible for the bills, even if the homeowner is living on the property. This responsibility continues until the District receives notice of service termination.

For assistance or questions, please contact the District office at 512-266-111 or visit our Contact Us page.