Establish New Service

Existing Home or Business Service

If your home has an existing water meter, a service transfer fee and security deposit are required. The security deposit will be refunded after one year if there are no delinquent payments in that year. To establish a standard 5/8 inch meter service in your name, the District will require the following: (Larger meters will have increased fees. Consult the rate schedule for complete information.)

a signed service contract
a refundable meter deposit
a non refundable administrative fee of $35.00

Please download and fill out a Service Agreement to begin the process. The completed and signed Service Agreement is acceptable by fax: 512-266-2790; emailed to ypineda@wcid17.org; mail or delivery in person to 3812 Eck Lane, Austin, TX 78734. Office hours are Monday through Friday, 8:00 a.m. to 5:00 p.m. If Deposit and Administrative Fee have not been paid, they will need to be paid at the time of submitting Agreement. To pay by phone, please call 512-266-1111, extension 110 or 125.

For other circumstances consult the service flow charts. If you have additional questions on establishing service please contact WCID 17 offices at (512) 266-1111.

New Home or Business

If you are building a new home or business in the District, a refundable meter deposit is required. Please allow 3-4 weeks for tap to be made and meter to be set. The following fees may apply to new construction depending on the location of the property.

Administrative Fee
Impact Fee – A capital recovery fee to pay for the cost of treatment and distribution facilities. This type of fee applies to both water and wastewater.
Inspection Fees
Meter Deposit
New Service Fee
Service Extension Request
Plan Review Fee
Plumbing Permit Fee
Tap Fee – To pay the cost of tapping into the main and repaving the street if necessary.

NEW CUSTOMER INFORMATION

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