General FAQ
What is current outdoor watering schedule?
Learn about our current outdoor watering schedule.
How do I locate my water shutoff valve in an emergency?
Learn where you can find the water shutoff valve in case of an emergency.
Where does my responsibility begin for operation and maintenance of the water line and wastewater line for my home?
Learn about your responsibility for the maintenance of the water line and wastewater line for your home.
Whom do I call if I have a water leak or sewer problems?
During working hours, call Water District No. 17 office at 512-266-1111 Ext 110. After hours, call the emergency phone number; 512-537-8302. If the leak appears to be on your property call a plumber. If the leak appears to be near the street call the District. The District will investigate the issue and repair it if it is on the District’s equipment.
When are board meetings held?
The Board of Directors meets every month on the third Thursday at 6:00 pm at the WCID No. 17 office at 3812 Eck Lane. There is always a posting for public comment at 6:30 pm, and everyone is welcome. The agenda is posted each month in a public bulletin case next to the front door of the WCID No. 17 office, and on our website (www.wcid17.org) tabbed: About Us / Board Meetings.
Is there any adjustment (credit) given if I have a leak?
If you have abnormally high usage as a result of a water leak, you may apply for an Unintentional Water Loss Adjustment once per calendar year. You will need to submit your request in writing, providing the date when you think the leak may have started, the cause of the leak, and the date the leak was repaired. You will also need to attach a copy of the repair receipts for materials used to repair the leak. You may walk in and drop off your request at the District Administration Office or you may submit your request by:
- Mail: WCID No. 17, 3812 Eck Lane, Austin, Tx 78734 Attn: Billing Department
- Fax: (512) 266-2790
- Email: Payments.billing@wcid17.org
- hfillas@wcid17.org (North of Mansfield Dam and River Ridge)
- bcardenas@wcid17.org (South of Mansfield Damn and Apache Shores)
This type of adjustment can take 45 – 60 days and you are still responsible for paying your bill each month or making a payment arrangement prior to any due date. If an adjustment is awarded, it will appear as a credit on your account.
How do I pay my bill?
Payment Options: Mail, Lockbox, Phone, Credit Card, Automatic Bank Draft (Remember to allow time for the processing you choose) Payment may be mailed to 3812 Eck Lane, Austin, TX 78734; dropped-off in the lockbox located in the driveway of the WCID No. 17 office, made in person at the WCID No. 17 office; over the phone by credit card (Visa, Mastercard or Discover); or by FREE automatic withdrawal from your checking or savings account. To have your monthly bill deducted from your checking or savings account, please use the green “Pay Online” button on the bottom of the Home page to set recurring payments up and remember to complete all screens to “turn on” recurring payments. Pay the current amount due and autopay will begin the following month. There is no additional charge for this monthly service and it may be cancelled at any time.
What is a WCID?
A Water Control and Improvement District (WCID) is a political subdivision of the State of Texas, and is empowered to purchase, construct, operate, and maintain everything necessary to provide water, wastewater and drainage services. Like school districts and fire districts, a WCID can collect taxes, charge service fees, operate facilities, own land, condemn property, and pass ordinances. A five (5) member Board of Directors is elected by the residents to serve four (4) year staggered terms. Elections are now held on the November Uniform Election Date in even-numbered years. WCID No. 17 is a non-profit public utility regulated by the Texas Commission on Environmental Quality (TCEQ), now under the Public Utility Commission of Texas.