Category: Hot Topics

Holidays Are Coming

The WCID 17 Administrative offices will be closed December 24 and 25, 2019 and January 1, 2020 to celebrate the holidays with family and friends.  Should you encounter an emergency, the emergency staff will be available via a phone call to 512-537-8302. During the week of Christmas and New Year’s Day, the trash and recycling  Read full post »

Time to Winterize

During these beautiful November days, you should take time to winterize your yard and home.  Here are some tips for just that!

Winter Averaging Begins in November

WCID 17 begins its averaging cycle that determines wastewater charges for the customers for the following service year that begins each October.  This year’s winter averaging cycle begins mid-November through mid-February. WCID 17 calculates wastewater costs based on the average amount of water used during three winter billing cycles.  These three billing periods occur between  Read full post »

CONCERNED CUSTOMERS HAVE QUESTIONS

Please take a look at these frequent questions if you have questions regarding why your utility bill was higher this month.  The District is here to help you should you still have questions/concerns.  We do hear you.

UPDATE FOR THOSE WITH BILLING CONCERNS

The General Manager has prepared a letter for those experiencing billing concerns with the recent Monthly Water Bill Statement, and you can find it here. Thank you.

Successful Household Hazardous Waste Collection Event

Thank you to the 295 customers that helped keep the environment clean!  The September collection event was very successful! New dates will be posted October 14, 2019.

TWO IMPACT FEES HAVE CHANGED

EFFECTIVE JULY 1, 2019 NOTICE OF AMENDMENT OF DISTRICT-WIDE WATER SYSTEM IMPACT FEE The Board of Directors (Board), after providing proper notice to the public, held a public hearing at its regular meeting, open to the public, on Thursday, May 16, 2019, at 7:00 p.m. The Board reviewed the Water Capital Recovery Fee Study –  Read full post »

2018 Annual Water Quality Report Available

The 2018 Annual Water Quality Report is now available by use of this link:  2018 Annual Water Quality Report.  Should you want a paper copy, contact 512 266 1111, ext. 115 and place a request.  Should you have questions relating to the report, please call Brad Schwab, Water Operations Supervisor at 512 801 3785, or  Read full post »

!!!! IMPORTANT RECURRING BILLING NOTICE !!!!

CUSTOMER’S WHO ARE SETTING UP FOR RECURRING AUTOPAY MUST PROCESS A ONE-TIME PAYMENT FOR THE FIRST (CURRENT) MONTH AS THE AUTOPAY TAKES EFFECT THE FOLLOWING MONTH.  Most banks/ credit companies require 30-days to set up a recurring monthly payment. Customers first need to set up a payment method and then go to Auto Pay to  Read full post »

***WCID17 ANNOUNCES NEW BILLING SYSTEM****

WCID 17 is proud to announce the conversion to a new web based billing system!  This new billing system went live beginning April 1, 2019 and will allow you to view your complete account history, consumption history, contact the District, view electronic images of your bill, set up recurring monthly payments or arrange to make a  Read full post »