New Customer Service Portal FAQ
How do I register to use the portal?
To register to use the portal, customers can visit https://www.wcid17.org/billing/new-customer-service-portal/ Customers will need to enter their new account number and last payment amount, which they will find on their last statement. Once registered, customers can view their statement, view account balance, pay their bill, and sign up for paperless billing.
How do I make a payment?
Customers can make a payment through the new portal or by calling 833-795-7142. Please know you will need the new account number and last payment amount to do so. If you would rather pay by cash or check, you may visit our main office at 3812 Eck Ln.
I am trying to register for the portal but did not receive the verification code, why did the code not come over?
It might take several minutes to receive the verification code. Please check your spam folder if you don’t find it in your inbox.
Why was my autopay cancelled?
We recently upgraded to a new billing software system in which new account numbers were assigned by the software provider. In order to schedule autopay, the user must register their account in the new system. You may do so by visiting https://www.wcid17.org/billing/new-customer-service-portal/ or calling 833-795-7142. Please have your new account number and last payment amount, both of which can be found on your latest statement.
How can I add more accounts to my login?
Once you have signed on to the new portal at https://www.municipalonlinepayments.com/traviscowcidtx click on “Utility Billing”. Click “Manage Accounts” in the upper left corner. Click “Add account” (in the middle of the page)
Why am I getting a paper bill, if I used to get e-bills?
Customers are able to set preference for paper statements or e-bills on the new portal. Under Contract Preferences on the top left side of the page once logged in.
Why am I being charged a fee for making a payment online?
While WCID No. 17 does not assess credit card fees, many payment processors do. A processing fee may be applied to all credit card transactions by our 3rd party payment processor. Please see full details at the time of payment submission.