Meters are read early to mid-month during a 2-day period.

Customers are billed monthly. Bills are distributed the last week of each month, and due at the District office by 5:00 p.m. on the scheduled due date of the following month. The due date reflects 16 calendar days after the bill’s postmarked date. A 10% penalty is assessed after 5:00 p.m. on the due date. Failure to pay two consecutive bills or abide by an established payment plan, will result in termination of service.

To make a payment with Discover Card, Mastercard, Visa or to enroll in Auto-Pay, please visit the new customer service billing portal at https://www.municipalonlinepayments.com/traviscowcidtx

or call 833-795-7142 to use the automated phone system. In order to not be assessed a processing fee, payments may be mailed, paid in person with cash or check, or deposited in the mail slot located by the flagpole near the front entrance to the WCID No. 17 office at 3812 Eck Lane.

A customer’s obligation to make timely payments for service is not released or diminished because a bill was not received. Returned checks will not be redeposited, a $25.00 charge will be added to the account, and the service is subject to termination.

For questions regarding billing or account service please call the office at 512-266-1111 or email:  payments.billing@wcid17.org