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Wednesday, April 21, 2021

WCID 17 FORGIVES LEAK RELATED WATER CONSUMPTION CAUSED BY THE 2021 WINTER STORM EVENT

Posted by on Wednesday, March 10th, 2021 in Hot Topics, News, Notices

Due to the recent catastrophic weather event, the Board of Directors are aware that many customers are dealing with additional expenses outside of their normal budget.  Because of this, customers that have experienced a leak on their side of the meter between the dates of February 14 and February 22, 2021, may request a billing adjustment.

Furthermore, on February 25, 2021, the District Board of Directors adopted a new policy that addresses catastrophic events and defined the recent severe winter storm as a catastrophic event. Under the new policy, customers who have experienced and repaired a water leak; excess water consumption above a customer’s calculated average usage will be forgiven.  To obtain this adjustment, the customer must report the leak as a written request, within two months of the declared dates, and provide substantiation of the repaired leak.  This newly adopted policy describes the process and is available for review here: (LINK TO actual policy)

Moving forward, I have directed that there will be no service disconnections for nonpayment in the months of February and March 2021. There will also be no assessed penalties for late payments in the months of March or April 2021. It is our hope that these actions will help our customers to navigate the recovery process as we move forward from this severe weather event.

Jason F. Homan, General Manager

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