512-266-1111 | After Hours Emergency Phone #: 512-537-8302 | Login
Wednesday, September 22, 2021

Billing Information

Meter Reading Schedule

Meters are read early to mid-month during a 2-day period schedule.  See specific dates below.

Customers are billed monthly. Bills are mailed by the 25th of each month, and due at the District office by 5:00 p.m. on the scheduled due date of the following month. The due date reflects 16 calendar days after the bill’s postmarked date. A 10% penalty is assessed after 5:00 p.m. on the due date. Failure to pay two consecutive bills will result in termination of service.

Acceptable forms of payment include cash, check, money order, MasterCard or Visa.  If payment is made by credit/debit card or paid over the phone by credit/debit card with a representative, the resident will be assessed a $2.00 credit card convenience fee.  To not be assessed a convenience fee, payments may be mailed, paid by automatic bank draft, paid in person with cash or check, or deposited in the mail slot located at the front entrance to the District office at 3812 Eck Lane.   Click here to use the online payment portal.

Should you use the LOG ME IN feature on the home page to set up automatic drafting, be sure to follow all the way through to “turn-on” the recurring payments or your payment will be a one-time payment.  Please remember payments made by credit/debit card will be assessed a $2.00 credit card convenience fee.

A customer’s obligation to make timely payments for service is not released or diminished because a bill was not received. Returned checks will not be redeposited, a $25.00 charge will be added to the account, and the service is subject to termination.

For questions regarding billing or account service please contact (North side of District) Carolyn at (512) 266-1111, ext. 118, cbrady@wcid17.org; (South side of District)  Lisa at (512) 266-1111, ext. 122, lvickery@wcid17.org , or (Apache Shores and River Ridge) Eddie at (512) 266-1111 ext. 116, ewall@wcid17.org.

Due Dates and Meter Reading Dates for 2021

Meter Reading Dates: Due Dates:
December 7 – 8 January 7
January 7 – 8 February 8
February 8 – 9 March 11
March 10 – 11 April 9
April 8 – 9 May 10
May 10 – 11 June 10
June 9 – 10 July 9
July 8 – 9 August 6
August 9 – 10 September 8
September 9 – 10 October 8
October 7 – 8 November 8
November 8 – 9 December 9
December 9 – 10 January 10