Category: Hot Topics

Late Fees and District Terminiation of Service Policy to Recommence

August 27, 2020 Re: Recommencement of Late Fees and Termination of Service for Non-Payment Dear Customers, In an effort to assist our account holders who have been experiencing financial hardship, Travis County WCID No. 17 (WCID 17 or District) suspended all late fees and service disconnections for non-payment beginning in April of 2020.  The District  Read full post »

District Policy Amendments

Effective August 1, 2020, as published in the local news and online, the District customers will have two amendments that could affect them.  The routine Service Disconnection procedure will change; and  Only one water loss adjustment per calendar year will be allowed. For more detail, this Order and amendments have been posted since May 21,  Read full post »

ECK LANE OFFICE CLOSURE / CIERRE DE LA OFICINA DE ECK LANE

WCID 17 will be closing its Eck Lane office to customer traffic beginning Wednesday, 03/18/20.  This will affect some customers who prefer to pay in person but all customers will still have the option to pay via the existing dropbox (located in our Eck Lane parking lot – adjacent to the flag pole), online via  Read full post »

Your Toilet Is Not A Trash Can

One of the earliest stories about the COVID-19 pandemic in the United States was the sudden stockpiling of toilet paper. Stores ran out quickly, and people began substituting paper towels and baby wipes. These products do not break down easily and are not meant to be flushed. There was an immediate uptick in clogged sewer lines and plumbing systems  Read full post »

TEMPORARY PROCEDURE FOR COMMERCIAL PLAN REVIEW

During this time of Shelter in Place, and until the lobby of the District office is safe to open back to the public, this procedure will be used for commercial customers.  Paper plans will not be accepted at this time.

PAYMENT POSTING

Good Day Customers Payments to accounts are being delayed due to the COVID-19 District Procedures being used by staff.  Payments will be posted to your account by using the date received. Please expect that payments are taking 10-14 business days to post to your account and then be drafted from your bank.  This is in  Read full post »

NOTICE OF WASTEWATER PUMP PROBLEM

ATTENTION RESIDENTS: Travis County Water District No. 17 has been experiencing an ongoing problem with wastewater pumps in area neighborhoods clogging with ‘disposable’ wipes and rags. Please do not flush any type of rag, swiffer sheet, mophead, DUST CLOTH, BABY/SANITARY WIPEs (even wipes labeled as disposable). These items can cause serious damage to the waste  Read full post »

Save Money All Summer by Testing Automated Irrigation Systems

Now is a good time to spruce up your irrigation system after it has been dormant all winter.  As you turn on your automated systems this month, you will want to run zone tests or have your irrigation contractor do so, to check for misdirected or leaking heads which may need to be repaired, as  Read full post »

Nations Water Associations Reassure Public 3-18-2020

WCID No. 17 would like to pass along a message from the Nation’s Water Associations.** Please reference this link for press release.** As discussed previously, WCID No.17 is proud to offer its residents only the highest quality potable water and sanitary sewer service. Our employees strive day in and day out to place the public’s  Read full post »

Your Water is Safe

Some members of the public have expressed concerns over the potential danger the COVID19 virus may have on the public water supply.  WCID No. 17 wants to assure all of its’ customers that there is no danger to their public water system from this disease.  Please reference this link for detailed information on how we  Read full post »