Category: Hot Topics

Nations Water Associations Reassure Public 3-18-2020

WCID No. 17 would like to pass along a message from the Nation’s Water Associations.** Please reference this link for press release.** As discussed previously, WCID No.17 is proud to offer its residents only the highest quality potable water and sanitary sewer service. Our employees strive day in and day out to place the public’s  Read full post »

WCID No.17 ANNOUNCES COVID19 RESPONSE UPDATE – 3/17/20

In order to ensure public access to reliable potable water throughout the current situation, WCID No.17 announces that all scheduled disconnection will be canceled until further notice. Affected customers or those with concerns should contact the District Office at 512-266-1111, extension 116, 118 or 122. Some members of the public have expressed concerns over the  Read full post »

Your Water is Safe

Some members of the public have expressed concerns over the potential danger the COVID19 virus may have on the public water supply.  WCID No. 17 wants to assure all of its’ customers that there is no danger to their public water system from this disease.  Please reference this link for detailed information on how we  Read full post »

Preparation for the Coronavirus Disease 2019 (COVID-19)

WCID 17 is taking proactive plans to assure quality water and wastewater service will continue even when the Coronavirus arrives in our area of Central Texas.  The Centers for Disease Control and Prevention (CDC) has the latest updates on the Coronavirus along with prevention tips.  You can find the latest updates and details from the  Read full post »

March Board of Director’s Meeting Date Change

With Lake Travis and Leander ISD’s closing the week of March 16 – 20, the Director’s will be pushing the 3rd Thursday meeting to the 4th Thursday this month only.  Therefore, the next Regular Board of Director’s meeting will be held March 26, 2020, at 6:00 p.m. in the Administration Building, 3812 Eck Lane, Austin,  Read full post »

CONCERNED CUSTOMERS HAVE QUESTIONS

Please take a look at these frequent questions if you have questions regarding why your utility bill was higher this month.  The District is here to help you should you still have questions/concerns.  We do hear you.

UPDATE FOR THOSE WITH BILLING CONCERNS

The General Manager has prepared a letter for those experiencing billing concerns with the recent Monthly Water Bill Statement, and you can find it here. Thank you.

2018 Annual Water Quality Report Available

The 2018 Annual Water Quality Report is now available by use of this link:  2018 Annual Water Quality Report.  Should you want a paper copy, contact 512 266 1111, ext. 115 and place a request.  Should you have questions relating to the report, please call Brad Schwab, Water Operations Supervisor at 512 801 3785, or  Read full post »

!!!! IMPORTANT RECURRING BILLING NOTICE !!!!

CUSTOMER’S WHO ARE SETTING UP FOR RECURRING AUTOPAY MUST PROCESS A ONE-TIME PAYMENT FOR THE FIRST (CURRENT) MONTH AS THE AUTOPAY TAKES EFFECT THE FOLLOWING MONTH.  Most banks/ credit companies require 30-days to set up a recurring monthly payment. Customers first need to set up a payment method and then go to Auto Pay to  Read full post »

***WCID17 ANNOUNCES NEW BILLING SYSTEM****

WCID 17 is proud to announce the conversion to a new web based billing system!  This new billing system went live beginning April 1, 2019 and will allow you to view your complete account history, consumption history, contact the District, view electronic images of your bill, set up recurring monthly payments or arrange to make a  Read full post »