Category: COVID-19

District 17 is Ready to Keep Your Water Service On

Due to the COVID 19 pandemic, the District is offering a payment plan for any customer that has fallen behind on their monthly payments.  Please consider giving your Billing Representative a call to get this started.  We are here to help be sure your water remains flowing.  Dear Customer, Travis County WCID No. 17 (WCID  Read full post »

Late Fees and District Terminiation of Service Policy to Recommence

August 27, 2020 Re: Recommencement of Late Fees and Termination of Service for Non-Payment Dear Customers, In an effort to assist our account holders who have been experiencing financial hardship, Travis County WCID No. 17 (WCID 17 or District) suspended all late fees and service disconnections for non-payment beginning in April of 2020.  The District  Read full post »

Cleaning Workplaces Post Coronavirus

The U.S. Centers for Disease Control and Prevention (CDC) has issued guidance to ensure the safety of building water systems and end-use devices after a prolonged shutdown. This CDC guidance is located at the following web address: https://www.cdc.gov/coronavirus/2019-ncov/php/building-water-system.html. Travis County Water Control and Improvement District No. 17 (WCID 17) uses Chloramination as a residual disinfection process and  Read full post »

ECK LANE OFFICE CLOSURE / CIERRE DE LA OFICINA DE ECK LANE

WCID 17 will be closing its Eck Lane office to customer traffic beginning Wednesday, 03/18/20.  This will affect some customers who prefer to pay in person but all customers will still have the option to pay via the existing dropbox (located in our Eck Lane parking lot – adjacent to the flag pole), online via  Read full post »

CDC Guidance in Safely Opening Business After a Prolonged Shutdown

As the COVID-19 continues, and companies that have been closed for business over this past month, this **Guideline to Safely Reopen**  should be handy to ensure your water service is ready for business.  As always if you have any questions, do not hesitate to contact WCID 17 for clarification.  WCID 17 can be reached at  Read full post »

Your Toilet Is Not A Trash Can

One of the earliest stories about the COVID-19 pandemic in the United States was the sudden stockpiling of toilet paper. Stores ran out quickly, and people began substituting paper towels and baby wipes. These products do not break down easily and are not meant to be flushed. There was an immediate uptick in clogged sewer lines and plumbing systems  Read full post »

TEMPORARY PROCEDURE FOR COMMERCIAL PLAN REVIEW

During this time of Shelter in Place, and until the lobby of the District office is safe to open back to the public, this procedure will be used for commercial customers.  Paper plans will not be accepted at this time.

PAYMENT POSTING

Good Day Customers Payments to accounts are being delayed due to the COVID-19 District Procedures being used by staff.  Payments will be posted to your account by using the date received. Please expect that payments are taking 10-14 business days to post to your account and then be drafted from your bank.  This is in  Read full post »

How long does Coronavirus live on surfaces?

Everyone seems to be wondering how long the COVID-19 virus lives on surfaces.  **This link takes you to a detailed message** from the USA Today and printed in the Austin American-Statesman, 3/31/2020.

Nations Water Associations Reassure Public 3-18-2020

WCID No. 17 would like to pass along a message from the Nation’s Water Associations.** Please reference this link for press release.** As discussed previously, WCID No.17 is proud to offer its residents only the highest quality potable water and sanitary sewer service. Our employees strive day in and day out to place the public’s  Read full post »