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Wednesday, April 25, 2018

Homeowners question recent high water bills

Posted by on Monday, October 19th, 2015 in Uncategorized

Some homeowners were caught off guard by high water bills over the summer.  Over the past few weeks, the District billing clerks have been receiving an increased number of customers calling with concerns regarding high water bills and questioning meter reads.  Almost every water provider in the area is experiencing the same phenomenon.

After investigating meters and working with homeowners, WCID 17 staff has not identified any meter problems or billing errors; however, we will continue to investigate all inquiries.   People are seeing higher bills due to higher water consumption because of the changes in the outdoor watering schedule.

Following the substantial rains received during the month of June in the Highland Lakes basin, the Lower Colorado River Authority lifted the mandatory one-day per week outdoor drought watering schedule, and allowed firm water customers to return to the normal drought plan schedules.  Per the WCID 17 Drought Contingency Plan, customers were allowed to return to Stage 1 Outdoor Watering Schedule  which is a two-day per week schedule from May 1 – September 30.  All area water providers including WCID 17 had been on a mandatory one-day  per week watering schedule, year-round, since May, 1, 2012.   Many customers simply forgot that they were now watering twice as much.  It is easy to see why recent water bills seemed abnormally high.

As always, we want to encourage you to conserve water resources until the area is truly out of this drought event.  If you believe you have a problem with your outdoor water usage, remember WCID 17 offers a free water audit of your irrigation system.  If you would like to have an audit scheduled, please send an email with the Subject Line of:  “Irrigation Audit Request”  to vellis@wcid17.org .  Any billing concerns can be addressed by calling (512)266-1111, extension 118 or extension 122.

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